Privacy Policy

247 Prime Medical LLC (“we”, “us”, “our”) supplies mobility and medical equipment to hospitals, clinics, rehabilitation centres and families across the United Arab Emirates. This Privacy Policy explains what personal data we collect through 247primemedical.com, why we collect it, how we protect it, and the choices available to you.

By using our website, submitting an enquiry, downloading a document or subscribing to our updates, you agree to the practices described below.

Who we are

247 Prime Medical LLC is a medical equipment supplier registered in Dubai, United Arab Emirates. For any question about this policy or the personal data we hold about you, contact us at info@247primemedical.com.

Information we collect

We only collect data that helps us respond to you and improve our service:

• Enquiry details — your name, email address, phone number and the message you send when you request a quote or ask about a product.
• Document download details — your name and email address when you download a gated file such as our product catalogue, company profile or a product leaflet.
• Newsletter subscriptions — your email address when you opt in to receive updates.
• Reviews and testimonials — the name, rating and comments you choose to submit for publication.
• Technical information — standard data such as browser type, device and pages visited, used to keep the site secure and understand what visitors find useful.

We do not ask for, and you should not send us, medical records, diagnoses or other health information through this website.

How we use your information

• To answer your enquiries and prepare quotations, specifications and proposals.
• To deliver the documents you request and follow up where relevant.
• To arrange delivery, installation, servicing and after-sales support.
• To send product updates and offers where you have subscribed — you can unsubscribe at any time.
• To improve our catalogue, website content and customer support.
• To meet our legal, tax and regulatory obligations in the UAE.

Sharing your information

We never sell your personal data. We share it only where necessary:

• With service providers who operate our systems on our behalf, such as email delivery, cloud hosting and file storage.
• With logistics and installation partners, strictly to fulfil a delivery or service visit you have arranged.
• With manufacturers or distributors when a technical or warranty question requires it.
• Where we are required to do so by applicable law or a lawful request from an authority.

Cookies and analytics

We use two kinds of cookies. Essential cookies keep the site working — remembering your language and keeping forms secure — and cannot be switched off. Analytics cookies (Google Analytics) tell us which pages people find useful, and are only set if you accept them.

The first time you visit, a banner asks you to accept or decline analytics cookies. Nothing non-essential is loaded until you choose, and declining means the analytics script is never loaded at all. You can change your mind at any time using the Cookie settings link in the footer of every page. You can also block or delete cookies through your browser settings, though some parts of the site may not then work as intended.

Data retention and security

We keep personal data only for as long as needed for the purposes set out above, or for as long as the law requires. We apply appropriate technical and organisational measures — including access controls and encrypted connections — to protect your data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your rights

You may ask us to:

• Confirm what personal data we hold about you and provide a copy.
• Correct information that is inaccurate or incomplete.
• Delete your data where we have no ongoing legal or contractual reason to keep it.
• Stop sending you marketing communications.

To exercise any of these rights, email info@247primemedical.com. We will respond within a reasonable period.

Children’s privacy

Our website is intended for business and adult use. We do not knowingly collect personal data from children. If you believe a child has provided us with data, contact us and we will delete it.

Third-party links

Our site may link to manufacturer or partner websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

Changes to this policy

We may update this Privacy Policy as our services or legal obligations change. The latest version will always be published on this page.

Related policies

This policy sits alongside our Terms & Conditions, which govern quotations, orders and use of this website, and our Shipping Policy, which covers delivery, installation and returns.

Contact us

Questions about this policy or your personal data? Email info@247primemedical.com or use our contact page, and our team will be glad to help.